Services |
Professional Services - For the most
successful & cost effective IVR deployments, we offer consulting
services:
- VoiceXML Design & Development,
- IVR Systems Integration, Testing & Support,
- Speech Recognition Grammar Tuning, and
- Telephony & VoIP engineering
Newfound Communications is comprised of a highly skilled
and dedicated team: each member with no less than three years
of advanced speech development experience. With broad industry
experience in VoiceXML application development (touch-tone and
speech) for enterprise, entertainment, carrier, call center,
government and military applications, Newfound is responsive and
flexible to its customer’s demands. In turn, we ensure on-time
delivery and the success of every IVR deployment.
As an IVR’s success is often determined after launch, Newfound
takes pride in the support of every deployment. Newfound provides
dedicated support personnel that understand and software tools that
manage the full complexity of today’s IVR and VoiceXML deployments.
Our team is known for proactive management tools (VoiceXML
Application Monitor, VoiceXML Load Tester and Advanced Grammar
Management Kit), timely response and superior troubleshooting skills.
Our licensable VoiceXML tools:
Newfound Advanced Grammar Management Toolkit - Aggregated
development tools enable average developers to automatically induce
and maintain large and complex grammars from static or dynamic textual
content for use in speech applications. The AGM Toolkit is the first
product on the market that makes Search possible for speech applications.
This has broad applicability for Voice Portals (news, stocks, weather, and
sports), Enterprise SFA/CRM (Database, Calendar, E-mail, and Knowledgebase),
Gaming (Wireless Betting, Sports Scores) and IVR (FAQ).
Newfound VoiceXML Application Monitor - Newfound created a robust VoiceXML
Application Monitor that goes beyond simple VoiceXML platform,
telephony board and hardware monitoring. Our 24x7 tool
proactively monitors and checks for component services
that are unique for and critical to responsive VoiceXML
applications. The VoiceXML Application Monitor is configurable
for each custom VoiceXML application and ensures uptime of any
company's specific VoiceXML application. If any portion of our
customer’s application, server or system resources are
unresponsive or respond with an error, Newfound and the
client are automatically notified.
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