Agency Contact:
Mark Tordik
Springboard Public Relations
732-863-1900 x208
Mark.tordik@springboardpr.com
Archives
» 2008
» 2007
» 2006
» 2002 - 2005
News » September 9, 2008
VICORP STRENGTHENS ITS RELATIONSHIP WITH THE US MARKET
Wexham Springs, UK (September 9thth, 2008) – UK based Vicorp is delighted to announce its partnership with Newfound Communications, a US based speech solutions provider. Not only does the partnership increase Vicorp’s presence in the US market, but also broadens their portfolio.
The partnership: Vicorp and Newfound Communications are established in their own countries, but this partnership presents both companies with exciting opportunities to extend their reach into the US and Europe.
“Our companies share the same desire to help organizations and developers deliver superior features, which enhance over-the-phone contact centre experiences for the end caller,” says Craig Ashmole, Vicorp’s VP of Alliances and New Business. “Newfound Communications have enabled us to extend our portfolio to offer assisted outbound IVR, voice recording and enriched self-service branding. This capability takes us ever closer to our mission to provide 100% call resolution for our customers. We are excited by the potential of this partnership.”
The technology: Both Vicorp's and Newfound Communications' technology is XML based and complements one another for a richer integrated offering. Vicorp's service creation and execution environment, xMP, in conjunction with Newfound Communications' products including call recording, media mixer and outbound dialer all contribute to a stronger portfolio for both companies.
In using Vicorp’s service creation and execution environment, xMP, Newfound Communications will now be able to pass onto their customers benefits such as editable and re-usable component technology.
About Newfound Communications, Inc.
Established in 2000, Newfound Communications, Inc. is a leading provider of call recording,
interactive voice response (IVR) and dialing solutions for the telecommunications industry.
Headquartered in Lawrence, MA, Newfound offers the technology, tools and expertise to streamline
automated customer service. Newfound is the leading source of innovative speech solutions utilizing
VoiceXML and VoIP with its MediaMixer (VoiceXML edition), VXML Dialer and IP Call Recorder
products. For more information, please visit: www.newfoundcomm.net or call 1-86-NEWFOUND (866-
393-6863).
About Vicorp UK Ltd.
Vicorp is a UK software company operating in the telecommunications sector. The Group's
activities involve the design, development and sale of software tools and professional services that enable
organisations to create and manage interactive consumer services (for voice, video and other interactive
communication methods). The Group licenses its products on an international basis, provides support to
its clients and also provides professional services to assist in building speech applications and services.
The Group's principal product, xMP, is an end-to-end Interactive Voice Response (IVR) application and
service creation tool which helps organisations create and manage complex voice and data services
rapidly and efficiently.
Interactive Voice Response systems allow callers to select and use options from a menu via voice and touch-tone keypad inputs. IVR systems interact with callers and gather relevant information from them before routing their call to the most appropriate destination. The Group's xMP, product set is a market leader in next generation speech and data services.
The company sells its products and services in the UK , Europe, North America and the Far East. www.vicorp.com