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News » September 30, 2003
SYSTEM DEVELOPMENT COMPANY OF NH, INC. ANNOUNCES INTELLISPEECH 4, THE TOTAL CALL HANDLING SOLUTION FOR ENTERPRISE
Driven by Newfound Communications and Vocalocity software, IntelliSPEECH® customers see dramatic enhancements to a proven product.
Manchester, NH - September 30, 2003 -- System Development Company of New Hampshire, Inc. (SDC), a leading supplier of intelligent PC-based consoles, speech recognition and enterprise directory solutions today announced version 4 of SDC's IntelliSPEECH® call handling solution to provide speech-enabled directory and automated call processing.
IntelliSPEECH is part of SDC's TOTAL CALL HANDLING SOLUTION - a modular, integrated suite of enterprise directory applications consisting of IntelliSPEECH, IntelliDESK® PC-Based Operator Console, and Web-Services Online Enterprise Directory. Powered by speech application technologies from Newfound Communications, Inc. and Vocalocity, Inc., IntelliSPEECH is a leading edge solution that provides a comprehensive telephone directory database accessible via the spoken word. Combined with a comprehensive suite of directory, paging and messaging applications, the Total Call Handling Solution from SDC provides value added services and call processing efficiencies for the calling public, employees, patients, staff, and physicians. IntelliSPEECH provides callers with self-service, allowing them to simply speak the name of a person or department to connect their call, initiate a page, or access a portal of information. IntelliSPEECH eliminates 50-70% of the "routine" calls to operators, allowing them to handle more important tasks and provide a higher level of support to callers who need it.
Key enhancement and benefits for the latest IntelliSPEECH solution include:
- Enhanced systems management and monitoring- Additional redundancy and fail over
- Enhanced call reporting
- Open standards supported architecture for diverse platform support
- Broader speech recognition support
- Expanded speech grammar management for recognition accuracy and timely directories
- Standards based deployments based on VoiceXML and/or SALT with a variety of IVR solutions
- The ability to simply and quickly add custom applications or extend web-based applications
Driven by Newfound Communications Advanced Grammar Management Kit, Newfound's software provides SDC customers with enhanced, up-to-date grammars to handle the most complex speech recognition tasks.
Vocalocity's VocalOS Voice Gateway is a VoiceXML 2.0 and Speech Application Language Tags (SALT 1.0) compliant interpreter. The Gateway provides the coordination of multiple resources including telephony, voice recognition, text-to-speech, audio, media caching, VoiceXML and SALT interpretation, billing integration and systems management. The Gateway has been specifically designed to manage a distributed network of these components. In addition, the Gateway seamlessly integrates disparate resources, allowing customers to use existing equipment, tie into existing legacy systems, and drive down costs by allowing customers to shop for components that best fit their needs.
"SDC is pleased to announce enhancements to our total call handling solution," said Joe Jarnutowski, President and CEO of SDC. "Our customers are taking advantage of new features, new applications and web integration with the stability and performance IntelliSPEECH traditionally supplies. We are pleased to offer them the most robust and reliable solution for their needs."
IntelliSPEECH 4 will be demonstrated in Newfound's Booth #312 at SpeechTEK 2003, in New York City from September 30-October 2 at the New York Marriott Marquis.
About SDC
SDC was established in 1984 and is headquartered in Manchester, NH. Through its IntelliSPEECH and IntelliDESK Family of Products, SDC provides speech recognition, custom CTI solutions, and PC-based intelligent consoles with on-line directory services for customers nationally in the healthcare, public sector, education and corporate industries.
SDC is known for its superior support, service and customer training. SDC is a ScanSoft, Inc. (Nasdaq: SSFT) Business Partner. SDC is also a member of the Avaya (NYSE: AV) DevConnect Program the Cisco Systems (NASDAQ: CSCO) AVVID Partner Program, the NEC Fusion Program, the Nortel Networks (NYSE: NT) Developers Program and the Siemens (NYSE:SI) HiPath Ready Program. For more information please visit www.intellispeech.com.
About Newfound Communications, Inc.
Newfound Communications, Inc. offers technology, tools, and professional services to fuel the speech recognition revolution. By working with Newfound, companies and developers bypass the largest impediment to creating speech-driven applications - the proper utilization of large complex grammars. For Newfound's customers, the combination of available grammar management software, technology and expertise provides unparalleled value; speeding voice application development, cutting development costs, improving applications and increasing customer satisfaction. For additional information regarding Newfound Communications visit their web site at www.newfoundcomm.net.
About Vocalocity, Inc.
Vocalocity is the only VoiceXML and SALT platform software designed specifically for OEM and channel partners who provide unique open solutions to their customers. Partners can easily customize and extend Vocalocity products through open platform-wide Extension Point APIs, enabling them to respond quickly to diverse customer requirements. For more information, visit www.vocalocity.net.