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News » October 29, 2002
NEWFOUND COMMUNICATIONS SELECTS PHONETIC SYSTEMS TO ESTABLISH PERFORMANCE BREAKTHROUGH IN VOICE SEARCHING EMAIL
Newfound Communications to Offer Secure Email Reader that offers Hands-Free Access to Email using Speech Recognition
SpeechTEK 2002, NEW YORK, NY, Booth # 603 - October 29, 2002Newfound Communications, a leader in Advanced Grammar Management Technologies, today announced that it is using technology from Phonetic Systems, the leading provider of speech solutions for large or highly dynamic databases, for fast, cost-efficient, high-performance remote speech access to corporate email. With Newfound's Email Reader, users can easily access and search their email with their voice as well as reply, forward, cc, compose new mail, delete, etc. The Email Reader can be integrated with corporate databases or knowledge bases while broadening access to calendar, contacts, document stores and corporate IVR systems.
James Loeber, vice president of business development at Newfound, said, "After extensive testing of available speech solutions, we found that on dynamic and untuned vocabularies, Phonetic Systems' Voice Search Engine platform yielded consistently higher recognition results. This is vital for an email search application, where email content is constantly changing." Other speech recognizers require tuning for optimum performance, but email search does not allow for formal grammar tuning.
Historically, email reader applications have had poor navigation capabilities, with users skipping relentlessly through useless email. Newfound's Email Reader platform provides a user-friendly, highly controllable and intuitive voice interface that eliminates the problem of having to listen to every message. It enables the user to request a search by any keyword or phrase like "Board Meeting" or "John Smith". This ensures professionals aren't wasting their time listening to unsolicited commercial email (a.k.a. "spam") or less important messages and can both reduce call durations and significantly increase productivity. Additionally, the Email Reader application resides behind the firewall, keeping sensitive data secure
John McCready, vice president of product marketing at Phonetic Systems, said, "Our complementary technologies have allowed Newfound Communications' to develop an exciting application for our service provider and enterprise customers to offer secure mobile email access with voice. With the strong growth in email communications, this application will be a key piece in speech and unified messaging strategies.
About Newfound Communications, Inc.
Newfound Communications, Inc. offers technology, tools, and professional services to fuel the speech recognition revolution. By working with Newfound, companies and developers bypass the largest impediment to creating speech-driven applications - the proper utilization of large complex grammars. For Newfound's customers, the combination of available grammar management software, technology and expertise provides unparalleled value; speeding voice application development, cutting development costs, improving applications and increasing customer satisfaction. www.newfoundcomm.net.
Founded in 1994, Phonetic Systems is the world leader in providing speech solutions for voice-enabling large and/or dynamic databases. The company's patented Voice Search Engine (VSE) is radically different than traditional speech recognition and is designed specifically for voice searching extremely large directories of more than 5,500,000 records or databases with highly dynamic and untuned information. The VSE is standards-based and fits into any platform or environment. As a key piece within the speech ecosystem, Phonetic Systems dominates large-scale enterprise deployments with applications that provide secure speech access to people, information, and business applications. Phonetic Systems' blue chip customer list includes hundreds of organizations such as Microsoft, Procter & Gamble, Bank of New York and FannieMae. Phonetic Systems corporate headquarters are in Bedford, Massachusetts. For additional information and to try an online demonstration, visit www.PhoneticSystems.com.